We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it—unused, unopened, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at customercare@maduraiheritagemasala.com. Please note that returns will need to be sent to the following address:
Madurai Heritage Masala
No. 16/62 EWS,
Gunaverar Street,
Maraimalainagar, Kancheepuram,
Tamil Nadu – 603209.
If your return is accepted, we’ll provide you with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
For any return-related queries, you can always contact us at customercare@maduraiheritagemasala.com
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item. We will evaluate the issue and take appropriate action to resolve it.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned, including:
- Perishable goods (such as food items, flowers, or plants)
- Custom or personalized products
- Personal care and hygiene products
- Hazardous materials, flammable liquids, or gases
We also do not accept returns on sale items or gift cards.
If you have any questions about a specific product, please contact us before purchasing.
Exchanges
The fastest way to get the item you want is to return your original purchase. Once your return is accepted, you can place a new order separately.
European Union 14-Day Cooling-Off Period
If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days without providing any reason.
The item must be unused, in its original condition and packaging, with tags and proof of purchase.
Refunds
We will notify you once we receive and inspect your returned item. You will be informed whether your refund is approved or rejected.
If approved, the refund will be processed to your original payment method within 10 business days. Please note that your bank or card provider may take additional time to complete the transaction.
If more than 15 business days have passed since your return was approved, please contact us at customercare@maduraiheritagemasala.com.